Human Operations Contact Center Training (CCHOPS) is for Contact Center Leaders who need to drive peak performance and innovation by turning data into actionable solutions.
2 Complimentary Certifications* | June 19-21 | Cape Coral, FL
Unlike other call center efficiency course certifications, CCHOPS applies tools and principles proven to enable rapid process improvement and business success in the distinct world of contact center operations. Gain process improvement & analytical skills to boost call center performance.
Human Operations Contact Center Training (CCHOPS) is for Contact Center Leaders who need to drive peak performance and innovation by turning data into actionable solutions.
2 Complimentary Certifications* | June 19-21 | Cape Coral, FL
Unlike other call center training certifications, CCHOPS applies tools and principles proven to enable rapid process improvement and business success in the distinct world of contact center operations. Acquire process improvement & analytical skills to optimize call center operations. Gain process improvement & analytical skills to boost call center performance.
Our Clients Who Achieved Breakthrough Performance Through CCHOPS Call Center Training
What sets the CCHOPS data & productivity training apart from other Contact Center Certifications
Proprietary curriculum built upon Lean, Six AND Human Sigma and Business Process Management methodologies
Focus on optimizing and continuously improving business processes to achieve organizational goals
Designed specifically for application to the contact center world and translation to your unique operation
Hands-on practice sessions that utilize real-world examples and YOUR data
Rapid execution timelines with practical and actionable steps to optimize your call center ops
What’s included with your free call center training
2 complimentary certifications
Invaluable networking reception and dinner event
Catered lunch provided all three days
Printed workbook with 140+ pages of CCHOPS content
Hands-on practice sessions that utilize specific call center metrics and real-world data
ACQUIRE ESSENTIAL QA, COACHING, DATA ANALYTICS & PROCESS IMPROVEMENT SKILLS
This complimentary certification for contact center leaders enables you to solution inefficiencies, drive initiatives with significant ROI, and become an operations expert
What Clients Are Saying About CCHOPS Call Center Training
“The facilitator is tremendously knowledgeable and the workshop provided a sizeable boost in my knowledge to optimize the business of call centers and improve call center metrics. I couldn’t have asked for a more constructive experience. Thank you all!”
Evan S.
Hilton Worldwide
“I have attended other call center training courses, but CCHOPS was by far the best! I was able to soak in a new perspective and they did a fantastic job providing an understanding that created value for my business. They led discussions that examined how we currently manage to improve processes and better support our people.”
Rene B.
Cox Automotive
“CCHOPS training provided value beyond just call center operations! Implementing a call center for the first time is daunting, but CCHOPS was instrumental in learning best practices and developing a game plan. I gained a strong understanding of how call centers operate in the real world, not in theory.”
Sean H.
Mission Underwriters
Meet Your Expert Trainers
*We are offering 2 Complimentary Certifications per company ($5,000 value). Offer applies to new clients only and is valid once per company use. BPO and Technology industries are not eligible for participation in this course.
*We are offering 2 Complimentary Certifications per company ($5,000 value). Offer applies to new clients only and is valid once per company use. BPO and Technology industries are not eligible for participation in this course.