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Customer proprietary network information (CPNI) is the data collected by telecommunications companies about a consumer's telephone calls. [1] It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and certain other information that appears on the consumer's telephone bill.
The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information can be routed to the appropriate people or systems, contacts can be tracked, and data may be gathered. It is generally a part of the company's customer relationship management infrastructure. The majority of large ...
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
Google Voice is a telephone service that provides a U.S. phone number to Google Account customers [1] in the U.S. and Google Workspace (G Suite by October 2020 [2]) customers in Canada, Denmark, France, the Netherlands, Portugal, Spain, Sweden, Switzerland, the United Kingdom and the contiguous United States. [3]
A bat phone or batphone, in popular jargon, is a private telephone number for important telephone calls handled at high priority. [1] [2] [3] The term is also used to describe the use of more than one mobile phone, with the "bat phone" reserved for a specific purpose. [4]
The general scam procedure is as follows: fraudsters get victims to download AnyDesk from the Google Play Store on their mobile phone, usually by mimicking the customer service of legitimate companies. Then, the scammers convince the victim to provide the nine-digit access code and to grant certain permissions. [24]
Landline telephone companies' customer service numbers have been normalized as 103, followed by a two-digit code. For example, Embratel customers contact the company's customer service dialing 103–21. [13] For most mobile carriers, the number is 105, followed by a one-digit code (e.g., 105-2 for Claro).
A prepaid mobile device, also known as a pay-as-you-go (PAYG), pay-as-you-talk, pay and go, go-phone, prepay, or burner phone, is a mobile device such as a phone for which credit is purchased in advance of service use. The purchased credit is used to pay for telecommunications services at the point the service is accessed or consumed.