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  2. Service recovery paradox - Wikipedia

    en.wikipedia.org/wiki/Service_recovery_paradox

    Service failures occur when service delivery falls short of customer expectations. Service failures are profoundly different to product failures in that service failures are far more personal with psychological outcomes. In the event of a service failure, customers will often seek to attribute blame.

  3. Airline complaints - Wikipedia

    en.wikipedia.org/wiki/Airline_complaints

    In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...

  4. Ripoff Report - Wikipedia

    en.wikipedia.org/wiki/Ripoff_Report

    Ripoff Report sells ad space on its website [1] [7] and offers companies the option to pay for complaint investigations, which can cost from US$5,500 to over $100,000. [5] It also offers an arbitration program.

  5. How buyers and sellers are navigating real estate’s seismic ...

    www.aol.com/buyers-sellers-navigating-real...

    By selling her home without a full-service Realtor, McMahan, who enjoys fixing up and reselling old homes, pocketed some extra cash: Rather than paying 2% or 3% of her home’s final sale price to ...

  6. Trump guarded by Secret Service counter-sniper team ... - AOL

    www.aol.com/trump-guarded-secret-counter-sniper...

    The Republican presidential nominee arrived at Trump Tower shortly before 11 p.m. after flying to New York from Michigan, where he attended a town hall in Flint.

  7. Shutterfly - Wikipedia

    en.wikipedia.org/wiki/Shutterfly

    Shutterfly was founded in December 1999 by Eva Manolis and Dan Baum as an internet-based social expression and personal publishing service. [7] Its corporate headquarters are located in San Jose, California, with offices in other locations, including Eden Prairie, Minnesota and Haifa, Israel. The company's flagship products are photo books and ...

  8. John S. Service - Wikipedia

    en.wikipedia.org/wiki/John_S._Service

    John Stewart Service (August 3, 1909 – February 3, 1999) was an American diplomat who served in the Foreign Service in China prior to and during World War II.Considered one of the State Department's "China Hands," he was an important member of the Dixie Mission to Yan'an.

  9. 8-year-old girl captured on dashcam taking a 25-minute ...

    www.aol.com/8-old-girl-takes-car-065352447.html

    An 8-year-old Ohio girl took her mother's car and drove to Target 25 minutes away from her home as her family and police searched for her.

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