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  2. NATO phonetic alphabet - Wikipedia

    en.wikipedia.org/wiki/NATO_phonetic_alphabet

    Soon after the code words were developed by ICAO (see history below), they were adopted by other national and international organizations, including the ITU, the International Maritime Organization (IMO), the United States Federal Government as Federal Standard 1037C: Glossary of Telecommunications Terms [5] and its successors ANSI T1.523-2001 [6] and ATIS Telecom Glossary (ATIS-0100523.2019 ...

  3. BBB Reveals America's Most Complained-About Businesses - AOL

    www.aol.com/news/2012-03-02-bbb-reveals-americas...

    Topping the complaint list were cell-phone companies, with 38,420 complaints, up 41% over 2010. After that, the list includes (in order of number of gripes): new-car dealers

  4. American Express - Wikipedia

    en.wikipedia.org/wiki/American_Express

    Share of the American Express Company, 1865. In 1850, American Express was started as a freight forwarding company in Buffalo, New York. [13] It was founded as a joint-stock corporation by the merger of the cash-in-transit companies owned by Henry Wells (Wells & Company), William G. Fargo (Livingston, Fargo & Company), and John Warren Butterfield (Wells, Butterfield & Company, the successor ...

  5. Performance-related pay - Wikipedia

    en.wikipedia.org/wiki/Performance-related_pay

    Performance-related pay may also cause a hostile work attitude, as in times of low customer volume when multiple employees may compete for the attentions of a single customer. Where a customer has been helped by more than one employee, further resentment may be caused if the commission is taken by whoever happens to make the final sale.

  6. Astroturfing - Wikipedia

    en.wikipedia.org/wiki/Astroturfing

    Artificial grass produced by AstroTurf, which inspired the name "astroturfing" for creating a false impression of grassroots support. In political science, it is defined as the process of seeking electoral victory or legislative relief for grievances by helping political actors find and mobilize a sympathetic public, and is designed to create the image of public consensus where there is none.

  7. Business letter - Wikipedia

    en.wikipedia.org/wiki/Business_letter

    Business letters can have many types of content, for example to request direct information or action from another party, to order supplies from a supplier, to point out a mistake by the letter's recipient, to reply directly to a request, to apologize for a wrong, or to convey goodwill. A business letter is sometimes useful because it produces a ...

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