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In 2004 and 2007, the American Customer Satisfaction Index (ACSI) survey found that Comcast had the worst customer satisfaction rating of any company or government agency in the country, including the Internal Revenue Service.
Look at customer reviews: Research the company’s customer service reputation by reading customer reviews and checking ratings from consumer advocacy organizations. Consider how responsive and ...
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
Sector, industry and company-level findings. ACSI data show that certain sectors, industries and companies have consistently high customer satisfaction, while others are almost always below average (with the National ACSI score reflecting the average).
Trusted third-party ratings may provide a snapshot of a company’s performance and customer service. For example, customer satisfaction scores from J.D. Power may show how top carriers compare to ...
It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [1]