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  2. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business.

  3. Communications training - Wikipedia

    en.wikipedia.org/wiki/Communications_training

    Communications training or communication skills training refers to various types of training to develop necessary skills for communication. Effective communication is vital for the success in various situations.

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.

  5. Customer Service Excellence - Wikipedia

    en.wikipedia.org/wiki/Customer_Service_Excellence

    The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations, intended to indicate an independent validation of achievement.

  6. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience involves every point of contact you have with a customer and the interactions with the products or services of the business. Customer experience has emerged as a vital strategy for all retail businesses that are facing competition.

  7. Home Depot - Wikipedia

    en.wikipedia.org/wiki/Home_Depot

    The Home Depot, Inc. The Home Depot, Inc., often simply referred to as Home Depot, is an American multinational home improvement retail corporation that sells tools, construction products, appliances, and services, including fuel and transportation rentals. Home Depot is the largest home improvement retailer in the United States. [3]

  8. Training and development - Wikipedia

    en.wikipedia.org/wiki/Training_and_development

    Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.

  9. Loyalty business model - Wikipedia

    en.wikipedia.org/wiki/Loyalty_business_model

    Effort spent in selecting and training employees and creating a corporate culture in which they are empowered can lead to increased employee satisfaction and employee competence. This will likely result in superior service delivery and customer satisfaction. This in turn can create customer loyalty, improved sales levels, and higher profit margins.

  10. Bosch (company) - Wikipedia

    en.wikipedia.org/wiki/Bosch_(company)

    bosch.com. Robert Bosch GmbH ( / bɒʃ /; German: [bɔʃ] ⓘ ), commonly known as Bosch (styled BOSCH ), is a German multinational engineering and technology company headquartered in Gerlingen, Germany. The company was founded by Robert Bosch in Stuttgart in 1886. [2] Bosch is 94% owned by the Robert Bosch Stiftung, a charitable institution. [3]

  11. Quality assurance - Wikipedia

    en.wikipedia.org/wiki/Quality_assurance

    WHO has developed several tools and offers training courses for quality assurance in public health laboratories. The Capability Maturity Model Integration model is widely used to implement Process and Product Quality Assurance (PPQA) in an organization. The CMMI maturity levels can be divided into 5 steps, which a company can achieve by ...

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