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Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction .
Microsoft PowerPoint is an American presentation program, [8] created by Robert Gaskins and Dennis Austin [8] at a software company named Forethought, Inc. [8] It was released on April 20, 1987, [9] initially for Macintosh computers only. [8] Microsoft acquired PowerPoint for about $14 million three months after it appeared. [10] This was Microsoft's first significant acquisition, [11] and ...
Microsoft Office, or simply Office, is a family of client software, server software, and services developed by Microsoft. It was first announced by Bill Gates on August 1, 1988, at COMDEX in Las Vegas. Initially a marketing term for an office suite (bundled set of productivity applications ), the first version of Office contained Microsoft Word, Microsoft Excel, and Microsoft PowerPoint. Over ...
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Customer experience is the totality of cognitive, affective, sensory, and behavioral customer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages. [1] [2] [3]
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