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  2. Internal Revenue Service - Wikipedia

    en.wikipedia.org/wiki/Internal_Revenue_Service

    A bipartisan commission was created with several mandates, among them to increase customer service and improve collections. [50] Congress later enacted the Internal Revenue Service Restructuring and Reform Act of 1998 , which mandated that the agency replace its geographic regional divisions with units that serve particular categories of taxpayers.

  3. Diving team - Wikipedia

    en.wikipedia.org/wiki/Diving_team

    The diving supervisor is the professional diving team member who is directly responsible for the diving operation's safety and the management of any incidents or accidents that may occur during the operation; the supervisor is required to be available at the control point of the diving operation for the diving operation's duration, and to manage the planned dive and any contingencies that may ...

  4. Office management - Wikipedia

    en.wikipedia.org/wiki/Office_management

    Office management is a profession involving the design, implementation, evaluation, and maintenance of the process of work within an office or other organization, in order to sustain and improve efficiency and productivity.

  5. Department of Public Service and Administration - Wikipedia

    en.wikipedia.org/wiki/Department_of_Public...

    The Department of Public Service and Administration (DPSA) is a department of the South African government that is responsible for the organisation and administration of the civil service. It is responsible for matters including labour relations of government employees, the provision of government IT services, and integrity in public ...

  6. Emotional labor - Wikipedia

    en.wikipedia.org/wiki/Emotional_labor

    Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.

  7. Product management - Wikipedia

    en.wikipedia.org/wiki/Product_management

    Product managers analyze information including customer research, competitive intelligence, industry analysis, trends, economic signals, and competitive activity, [1] as well as documenting requirements, setting product strategy, and creating the roadmap. Product managers align across departments within their company including product design ...

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