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  2. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.

  3. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products ...

  4. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience involves every point of contact you have with a customer and the interactions with the products or services of the business. Customer experience has emerged as a vital strategy for all retail businesses that are facing competition.

  5. 10 Companies With Great Customer Service - AOL

    www.aol.com/news/2011-01-21-study-finds-these...

    What do you think of when you hear the term "Great customer service"? I usually think of companies that spend more time telling me they have great customer service than they do actually providing ...

  6. Chick-fil-A Ranks #1 for Customer Service—But Another ... - AOL

    www.aol.com/chick-fil-ranks-1-customer-181608425...

    Customer value is also a key part of its mission statement. Trader Joe's (273.82 points), Wegmans (266.28 points), and Texas Roadhouse (255.53) were among the other restaurant and grocery chains ...

  7. Consumer confidence - Wikipedia

    en.wikipedia.org/wiki/Consumer_confidence

    Consumer confidence. Consumer confidence is an economic indicator that measures the degree of optimism that consumers feel about the overall state of the economy and their personal financial situation. If the consumer has confidence in the immediate and near future economy and his/her personal finance, then the consumer will spend more than save.

  8. 10 Companies With Great Customer Service - AOL

    www.aol.com/2011/01/21/study-finds-these...

    For premium support please call: 800-290-4726 more ways to reach us

  9. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

  10. Voice of the customer - Wikipedia

    en.wikipedia.org/wiki/Voice_of_the_customer

    In marketing and quality management, the voice of the customer ( VOC) summarizes customers' expectations, preferences and aversions. A widely used form of customer's voice market research produces a detailed set of customer wants and needs, organized into a hierarchical structure, and then prioritized in terms of relative importance and ...

  11. Customer delight - Wikipedia

    en.wikipedia.org/wiki/Customer_delight

    Customer delight means surprising a customer by exceeding their expectations and thus creating a positive emotional reaction. This emotional reaction leads to word of mouth. Customer delight directly affects the sales and profitability of a company, as it helps to distinguish the company and its products and services from the competition.