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Find various ways to contact Costco customer service, such as chat, phone, mail, and feedback. Learn how to return, cancel, or adjust your Costco.com order, or update your account and membership information.
Costco offers a 100% satisfaction guarantee on most products, but has some exceptions for electronics, diamonds, cigarettes, alcohol and more. Learn the details of Costco's return policy and how to return items online or in the warehouse.
Find out the hours of each Costco warehouse and its services, such as gas station, pharmacy, optical department, etc. Use the Find a Warehouse feature or the Costco app to check the location information and hours.
Use the warehouse locator to find a Costco warehouse near you. Learn more about Costco membership, services, products, and policies on the customer service page.
Costco's mission is to provide quality goods and services at the lowest possible prices to its members. To achieve this, it follows a code of ethics that includes obeying the law, taking care of members and employees, and respecting suppliers.
Learn how to check the status of your Costco.com orders by visiting the Orders & Purchases section of your account or the Costco.com homepage. Find out what the order statuses mean and how to get your order confirmation number.
Learn how to find out if an item is in stock at your local Costco warehouse by visiting, calling, or contacting online. Have the item number or product description ready to speed up the process.
Find the phone number and chat hours for Costco online orders, membership and warehouse, business center, technical support, home improvement, mail order pharmacy, and travel. For Costco mail order pharmacy, call 1-800-607-6861 Mon - Fri: 5am - 7pm PT Sat: 9:30am - 2pm PT.
That’s why many of the items found on Costco.com can be shipped to Alaska, Hawaii, and Puerto Rico. That said, due to shipping limitations, not all products will qualify. To determine if an item can be shipped to your location, please check the "Shipping & Returns" section located on the product page.
Costco does not offer free shopping passes for nonmembers. You need a paid membership to enter the warehouse and buy any items, except prescriptions.