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The newest area of development is Kinetic Park, a premier technology park on Sixteenth Street, 1/4 mile north of interstate 64. The flagship of the development is Amazon's new 70,000 sq ft (6,500 m 2). Customer Service Center, which opened in November 2011. Other developments in Kinetic Park followed.
Amazon uses a chatbot for customer service that can perform tasks like checking the status of an order, cancelling orders, offering refunds and connecting the customer with a human representative. [247] Generative AI (GenAI), such as ChatGPT, is increasingly used in business to automate tasks and enhance decision-making. [248]
On 17 April 2014, Samsung announced it was discontinuing its ebook store effective 1 July 2014 and had partnered with Amazon to introduce the Kindle for Samsung app, that will permit Galaxy device users using Android 4.0 and up to buy and read content from Amazon's catalog of periodicals and ebooks, and free book service, Samsung Book Deals ...
In March 2015, for the first time in the US the number of mobile-only adult internet users exceeded the number of desktop-only internet users with 11.6% of the digital population only using mobile compared to 10.6% only using desktop; this also means the majority, 78%, use both desktop and mobile to access the internet. [243]