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logo used by ChartHouse Learning. The Fish! Philosophy (styled FISH! Philosophy ), modeled after the Pike Place Fish Market, is a business technique that is aimed at creating happy individuals in the workplace. John Christensen created this philosophy in 1998 to improve organizational culture. The central four ideas are: "play", "be there ...
He has also authored various videos and audio training programs on leadership, change, teamwork and customer service. His video series “Team Building: How to Motivate and Manage People” made it to the #2 spot for bestselling educational video series in the U.S.
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge , John Wanamaker and Marshall Field .
Public service motivation. Public Service Motivation ( PSM) is an attribute of government and non-governmental organization ( NGO) employment that explains why individuals have a desire to serve the public and link their personal actions with the overall public interest. Understanding the theory and practice of PSM is important in determining ...
The AOL.com video experience serves up the best video content from AOL and around the web, curating informative and entertaining snackable videos.
Motivational speaker. While at Farrell's he developed a speech for new employees called Give 'em the Pickle!, based on a letter he received from a disappointed customer. He expanded this speech into a career as a speaker at motivational and employee-training events. In 2002, he put his Pickle speech to video, followed by The Leadership Pickles!
Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of ...
Kostya Kimlat (born 1983) is a Ukrainian - American magician, motivational speaker, entrepreneur, and business consultant. With the use of magic tricks, Kimlat helps companies train employees. [1] As a speaker, he lectures on the importance of perception in daily life through magic and sleight of hand. [2] [3]
Motivational speaker. Tony Robbins at seminar. A motivational speaker is a speaker who makes speeches intended to motivate or inspire an audience. Such speakers may attempt to challenge or transform their audiences. [1] The speech itself is popularly known as a pep talk. [2]
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...