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  2. Fish! Philosophy - Wikipedia

    en.wikipedia.org/wiki/Fish!_Philosophy

    Rochester Ford Toyota in Rochester, MN, known for tough negotiating, shifted to a fixed price and an emphasis on making the customer's day. New car sales doubled and it recorded a 30% rise in customer satisfaction. In April 2000, the Ford Motor Company decided to incorporate the Fish Philosophy in their training programs.

  3. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction. Audience [ edit ] Any employee who interacts with a customer is a candidate for customer service training.

  4. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  5. Parks College of Engineering, Aviation and Technology

    en.wikipedia.org/wiki/Parks_College_of...

    Now known as Parks College of Engineering, Aviation, and Technology, it is a modern, growing, and active part of the university. In 2008, the FAA granted the college a $2.25 million grant to form the Center for Aviation Safety Research. The center is focused on safety management systems, safety culture, maintenance aviation safety programs ...

  6. King Schools, Inc. - Wikipedia

    en.wikipedia.org/wiki/King_Schools,_Inc.

    King Schools, Inc. is an American computer software company headquartered in San Diego, California. The company focuses on the creation of Computer Based Training (CBT) or E-learning to assist individuals in obtaining all levels of Pilot certification in the United States .

  7. Communications training - Wikipedia

    en.wikipedia.org/wiki/Communications_training

    Business communication training: It is possible for developing the skills needed for business networking and enhance their communication skills. It helps in communicating the apt message to the appropriate person at the most right time and to effectively manage and develop assertive skills. It enable candidates to manage competently, maintain ...

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