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A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both users and IT staff, [15] and also to satisfy both Customer and IT Provider objectives.
Social media. Social media are interactive technologies that facilitate the creation, sharing and aggregation of content, ideas, interests, and other forms of expression through virtual communities and networks. [1] [2] Although not unchallenged, [3] [4] common features include: [2] Online platforms that enable users to create and share content ...
Mystery shopping (related terms: mystery shopper, mystery consumer, mystery research, secret shopper and secret shopping and auditor) is a method used by marketing research companies and organizations that wish to measure quality of sales and service, job performance, regulatory compliance, or to gather specific information about a market or competitors, including products and services.
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The Indian Defence Estates Service (abbreviated as IDES) ( Hindi: भारतीय रक्षा सम्पदा सेवा) is a Civil Service in the Government of India. [2] Its Cadre Controlling Authority (CCA) is the Ministry of Defence. Civil Services Examination conducted every year by Union Public Service Commission provides a ...
Officers' Training Corps. The Officers' Training Corps ( OTC ), [1] [2] [3] more fully called the University Officers' Training Corps ( UOTC ), [4] are military leadership training units operated by the British Army. Their focus is to develop the leadership abilities of their members whilst giving them an opportunity to take part in military ...
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