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  2. Hal Becker - Wikipedia

    en.wikipedia.org/wiki/Hal_Becker

    Hal Becker (born 1954) is an American author and nationally known expert on the subjects of sales, customer service and negotiating.He conducts seminars or provides consultations to more than 140 organizations a year, [citation needed] including, IBM, Disney, New York Life, United Airlines, Verizon, Terminix, AT&T, Pearle Vision and Cintas.

  3. Barbara "BJ" Gallagher Hateley - Wikipedia

    en.wikipedia.org/wiki/Barbara_"BJ"_Gallagher_Hateley

    Hateley is the former manager of training and development for the Los Angeles Times, where she was responsible for management development, sales training, customer service seminars, diversity training, specialized programs for women, and the development of high potential managers. [citation needed]

  4. Training and development - Wikipedia

    en.wikipedia.org/wiki/Training_and_development

    Training may be viewed as related to immediate changes in organizational effectiveness via organized instruction, while development is related to the progress of longer-term organizational and employee goals. While training and development technically have differing definitions, the two are oftentimes used interchangeably and/or together.

  5. With Banks Courting Customers, You Can Try Before You Buy - AOL

    www.aol.com/2013/04/17/banks-customer-friendly...

    But if you have the discipline to stick to your financial plan in the face of a high-pressure sales pitch, then bank-sponsored seminars, consultations, and webinars offer a perfect learning ...

  6. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

  7. Insight Seminars - Wikipedia

    en.wikipedia.org/wiki/Insight_Seminars

    Insight Seminars. Insight Seminars is an international non-profit organization headquartered in Santa Monica, California. The first seminar was led in 1978 by founders John-Roger and Russell Bishop under the name Insight Training Seminars. Insight has held seminars in 34 countries for adults, teens, and children, in addition to Business Insight ...

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