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Later in the year, the company increased its spending on customer service to $150 million. Since 2018, Dell has seen significant increase in consumer satisfaction. Moreover, their customer service has been praised for its prompt and accurate answers to most questions, especially those directed to their social media support.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical support can now be conducted online or through chat.
Dell SupportAssist, formerly known as Dell Support Center, is a software agent provided by Dell. It is pre-installed on all Dell Consumer Desktops and Portables and Vostro Desktops and Portables. [1] According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. It contains extensive help sections for online ...
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They may work in an office with a call center or in retail. [1] [2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
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Dell EMC (EMC Corporation until 2016) is an American multinational corporation headquartered in Hopkinton, Massachusetts, and Round Rock, Texas, United States. Dell EMC sells data storage , information security , virtualization , analytics, cloud computing and other products and services that enable organizations to store, manage, protect, and ...
Michael Dell. Michael Saul Dell (born February 23, 1965) is an American billionaire businessman and investor. He is the founder, chairman, and CEO of Dell Technologies, one of the world's largest technology infrastructure companies. [1]
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