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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.
Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation.
Growth Advisory Service. The principal components are training workshops and advisory services. The Growth Advisory Service is available to businesses with the potential to meet growth thresholds identified by the Local Authority.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
COPC Inc., is a privately held management consulting company based in Winter Park, Florida, that specializes in something it calls 'customer experience transformation'. COPC Inc. provides performance-improvement consulting, training, certification, and benchmarking.
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