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Phone support is available for account management and password reset help, Mon-Fri: 8am-12am ET; Sat: 8am-10pm ET. For additional hours of operation for different services visit our support...
In addition, numerous customers reported inappropriate name-calling and interrogation by customer service representatives. Comcast's executive vice president, David Cohen, admitted the company needed to improve their customer service.
The amount that the customers unknowingly paid for the plan from 2011 to 2015 was 71 million dollars. However, when asked for recorded customer service calls discussing the Service Protection Plan, Comcast said that it was "too burdensome".
While Comcast does operate some of its own customer service call centers, it also outsources customer service and some technical support to Convergys Inc and until recently Transcom WorldWide, both third party call center companies.
Comcast, the largest cable operator in the U.S., said personal data for approximately 35.9 million customers of its Xfinity services may have been illegally accessed by hackers in a security ...
If you don’t mind uncomfortable phone calls, you can try to negotiate a lower rate with your internet service provider.
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Comcast Business is a subsidiary of Comcast, which, through several iterations, has handled the sales, marketing, and delivery of internet, phone, and cable television to businesses (in contrast, consumer services are primarily offered under the Xfinity brand).
In 2015, Cox licensed Comcast 's Xfinity X1 platform (which features more extensive integration of video streaming apps, and a voice control remote); it was deployed in 2016, maintaining the Contour naming. Cox stated that at least 1 million subscribers were on the X1-based Contour as of October 2017.