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In addition, numerous customers reported inappropriate name-calling and interrogation by customer service representatives. Comcast's executive vice president, David Cohen, admitted the company needed to improve their customer service.
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The amount that the customers unknowingly paid for the plan from 2011 to 2015 was 71 million dollars. However, when asked for recorded customer service calls discussing the Service Protection Plan, Comcast said that it was "too burdensome".
Comcast, the largest cable operator in the U.S., said personal data for approximately 35.9 million customers of its Xfinity services may have been illegally accessed by hackers in a security ...
While Comcast does operate some of its own customer service call centers, it also outsources customer service and some technical support to Convergys Inc and until recently Transcom WorldWide, both third party call center companies.
If you don’t mind uncomfortable phone calls, you can try to negotiate a lower rate with your internet service provider.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
You can easily change or cancel your paid AOL subscription online or by contacting customer support.
Comcast Business is a subsidiary of Comcast, which, through several iterations, has handled the sales, marketing, and delivery of internet, phone, and cable television to businesses (in contrast, consumer services are primarily offered under the Xfinity brand).
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