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Nancy Friedman is founder and president of Telephone Doctor, a customer-service training company based in St. Louis, Missouri. [3] [4] She also appears as spokesperson in the company's video training programs. [5]
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction .
Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.
Before you attend a seminar or one-on-one consultation, think about what you ultimately want from the service provider.
In 2000, Disney changed the focus of the institute from a family-oriented program, to a multi-day seminar for business professionals to learn the "secrets" behind Disney's customer service and business culture. [4]
Insight has held seminars in 34 countries for adults, teens, and children, in addition to Business Insight corporate trainings. Seminars are primarily presented in English and Spanish, and have also been translated into Russian, Portuguese, Bulgarian, and Greek.
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