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  2. Consumer complaint - Wikipedia

    en.wikipedia.org/wiki/Consumer_complaint

    Consumer complaints have three main characteristics: they are goal-oriented, there are multiple ways of engaging in this behavior, and are used to complain in several ways. A definitive characteristic of a consumer complaint is to achieve a goal that the consumer views as needing improvement.

  3. Consumer protection - Wikipedia

    en.wikipedia.org/wiki/Consumer_protection

    Consumer protection is linked to the idea of consumer rights and to the formation of consumer organizations, which help consumers make better choices in the marketplace and pursue complaints against businesses.

  4. Grievance redressal - Wikipedia

    en.wikipedia.org/wiki/Grievance_Redressal

    Such consumer courts pursue quick action for redress, while maintaining affordability and ease to the consumer. Coverage. Grievance Redressal typically covers the following types of complaints: Service Unavailability; Non-Delivery against Commitment; Excessive Delays; Injustice concerns (such as over race, caste, sex) Staff Misbehaviour ...

  5. Consumer Bill of Rights - Wikipedia

    en.wikipedia.org/wiki/Consumer_Bill_of_Rights

    On March 15, 1962, President John F. Kennedy presented a speech to the United States Congress in which he extolled four basic consumer rights, later called the Consumer Bill of Rights. The United Nations through the United Nations Guidelines for Consumer Protection expanded these into eight rights, and thereafter Consumers International adopted ...

  6. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Organizations should ensure that any complaints from customers about customer support have been dealt with effectively. Automation and productivity increase. Customer service may be provided in person (e.g. sales / service representative), or by automated means, such as kiosks, websites, and apps.

  7. Complaining - Wikipedia

    en.wikipedia.org/wiki/Complaining

    Complaining. Complaining is a form of communication that expresses dissatisfaction regardless of having actually experienced the subjective feeling of dissatisfaction or not. [2] It may serve a range of intrapsychic and interpersonal purposes, including connecting with others who feel similarly displeased, reinforcing a sense of self, or a ...

  8. Customer review - Wikipedia

    en.wikipedia.org/wiki/Customer_review

    A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well as or instead of ...

  9. Customer advocacy - Wikipedia

    en.wikipedia.org/wiki/Customer_advocacy

    The role of the customer advocate is three-fold: To be the main contact for the customer in handling a question or problem, and to keep the customer updated with timely and frequent information about progress towards resolving the issue. To facilitate a resolution by bringing together the appropriate department heads.

  10. Informed consumer - Wikipedia

    en.wikipedia.org/wiki/Informed_consumer

    Importance. Consumer information is the most important element for consumer protection and policy decisions. It is the solution to issues ranging from online transactional threats, behavioural targeting, loss of privacy and other problems. A consumer should treat every purchase as an important investment.

  11. Consumer Court - Wikipedia

    en.wikipedia.org/wiki/Consumer_Court

    It primarily deals with consumer-related disputes, conflicts, and grievances. The court holds hearings to adjudicate these disputes. When consumers file a case, the court primarily looks to see if they can prove the exploitation through evidence such as bills or purchase memos.