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  2. Service recovery - Wikipedia

    en.wikipedia.org/wiki/Service_recovery

    Service recovery. Service recovery is an organization's resolution of problems from dissatisfied customers, converting those customers into loyal customers. [1] It is the action a service provider takes in response to service failure. [2] By including customer satisfaction in the definition, service recovery is a thought-out, planned process of ...

  3. Customer review - Wikipedia

    en.wikipedia.org/wiki/Customer_review

    Customer review. A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well ...

  4. OneMain Financial ordered to pay $20 million for ... - AOL

    www.aol.com/finance/onemain-financial-ordered...

    In May 31,2023, the Consumer Financial Protection Bureau ordered OneMain Financial to pay $20 million for deceiving and misleading some 25,000 consumers. The company was accused of pushing ...

  5. The customer is always right - Wikipedia

    en.wikipedia.org/wiki/The_customer_is_always_right

    The customer is always right. " The customer is always right " is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge, John Wanamaker and Marshall Field. They advocated that customer complaints should be treated ...

  6. Commission for Complaints for Telecom-television Services

    en.wikipedia.org/wiki/Commission_for_Complaints...

    www .ccts-cprst .ca. The Commission for Complaints for Telecom-television Services ( CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent and industry-funded organization created to resolve telecommunication and television service complaints from consumers and small ...

  7. Chief complaint - Wikipedia

    en.wikipedia.org/wiki/Chief_complaint

    It is sometimes also referred to as reason for encounter ( RFE ), presenting problem, problem on admission or reason for presenting. [citation needed] [1] The chief complaint is a concise statement describing the symptom, problem, condition, diagnosis, physician -recommended return, or other reason for a medical encounter. [2]

  8. Phishing - Wikipedia

    en.wikipedia.org/wiki/Phishing

    Clone phishing is a type of attack where a legitimate email with an attachment or link is copied and modified to contain malicious content. The modified email is then sent from a fake address made to look like it's from the original sender. The attack may appear to be a resend or update of the original email.

  9. Legal Complaints Service - Wikipedia

    en.wikipedia.org/wiki/Legal_Complaints_Service

    The Service was a complaints-handling body, quasi-independent of the Society. It was part of the Law Society, but operated independently. [citation needed] The services offered to consumers were confidential and free at the point of use, the profession having rejected the idea of charging a flat fee as do some other professional complaints ...