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A flight attendant, traditionally known as a steward ( MASC) or stewardess ( FEM ); or air host ( MASC) or hostess ( FEM ), is a member of the aircrew aboard commercial flights, many business jets and some government aircraft. [1] [2] Collectively called cabin crew, flight attendants are primarily responsible for passenger safety and comfort.
Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties.
In the airline industry, a baggage handler is a person who loads and unloads baggage ( suitcases or luggage ), and other cargo (airfreight, mail, counter-to-counter packages) for transport via aircraft. With most airlines, the formal job title is "fleet service agent/clerk", though the position is commonly known amongst airline employees as a ...
How airline customer service evolves online. Chard, the traveler who got in touch with Delta on X, said the climate on social media overall is changing, pointing to fractured online communities.
Flight dispatcher. A small airline's dispatch office. A flight dispatcher (also known as an airline dispatcher or flight operations officer) assists in planning flight paths, taking into account aircraft performance and loading, enroute winds, thunderstorm and turbulence forecasts, airspace restrictions, and airport conditions.
Staffing the transfer counters, customer service counters and airline lounges. Field operation service. This service dispatches the aircraft, maintains communication with the rest of the airline operation at the airport and with Air Traffic Control. List of notable handling agents
Customer service-related responsibilities include greeting and assisting passengers, loading baggage, providing coffee, ice, newspapers, and catering to the aircraft, driving rental cars to and from the aircraft, and providing ground transportation around the airfield.
Flight attendant or Cabin Crew, is the crew member responsible for the safety of passengers. Historically during the early era of commercial aviation, the position was staffed by young 'cabin boys' who assisted passengers. [15] Cabin boys were replaced by female nurses, originally called 'stewardesses'. The medical background requirement for ...
The Transportation Security Administration ( TSA) is an agency of the United States Department of Homeland Security (DHS) that has authority over the security of transportation systems within, and connecting to, the United States. It was created as a response to the September 11 attacks to improve airport security procedures and consolidate air ...
A general sales agent is a sales agent for an airline company who is authorized to sell travel tickets and assist the public with travel-related needs. [1] [2] [3] Its duties also include performing tasks that aid in the company's achievement of its sales objectives.