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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues. The perception of success of the customer service interactions is dependent on ...
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Customer service is a tough industry to work in, but with the right skills you can be successful and reap the awards of helping clients.
Sportsman's Guide was founded by Gary Olen, getting its start in his basement in the winter of 1970. The first product, a patch for hunting jackets detailing the previous year's trophy success, immediately proved popular with hunters across the country.
ITA Group has expanded its global reach since 2022 and now will expand its West Des Moines headquarters by moving to the Arcadia Building this fall.