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Refunding a game on Steam isn’t always the most straightforward process, however, which is why we’ve put together this guide that will tell you everything you need to know about how to refund...
Later in September 2018, Valve's Steam refund policy was found to be in violation of France's consumer laws, and were fined €147,000 along with requiring Valve to modify their refund policy appropriately.
List of review-bombing incidents. This is a timeline of major incidents of review bombing, a tactic where a large number of users purposefully post negative reviews of a video game or film on a review website in order to damage its sales or reputation.
Valve Anti-Cheat ( VAC) is an anti-cheat tool developed by Valve as a component of the Steam platform, first released with Counter-Strike in 2002. When the software detects a cheat on a player's system, it will ban them in the future, possibly days or weeks after the original detection. [1] It may kick players from the game if it detects errors ...
Refunds and policy changes. As early as 2015, some Star Citizen backers began requesting refunds from Cloud Imperium Games.
During the prosecution of this case, Valve implemented a refund policy for Steam purchases, but the case still reviewed Valve's actions prior to the onset of the lawsuit.
The game was pulled from Steam and any customer who purchased the game during the initial sale of the game was eligible to receive a full refund from Steam, which was at the time an almost unheard-of move by Valve.
Following similar complaints from backers of Shenmue III who were upset about the Steam release being delayed, Epic Games announced that with Shenmue III and any future crowd-funded game that ends up with Epic Games Store exclusivity, it will cover the costs of any refund requests from backers.
A return merchandise authorization (RMA), return authorization (RA) or return goods authorization (RGA) is a part of the process of returning a product to receive a refund, replacement, or repair to which buyer and seller agree during the product's warranty period.
For example, when Valve introduced the ability to allow buyers to request a refund for any game within certain time constraints in mid-2015, Galyonkin observed that most games received a small increase in sales, proposing that the refund policy enabled users to be more open to try games.