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Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
Military and government. A command center is a central place for carrying out orders and for supervising tasks, also known as a headquarters, or HQ. Common to every command center are three general activities: inputs, processes, and outputs. The inbound aspect is communications (usually intelligence and other field reports).
The Central Intelligence Agency (CIA) / ˌ s iː. aɪ ˈ eɪ /, known informally as the Agency, metonymously as Langley and historically as the Company, is a civilian foreign intelligence service of the federal government of the United States tasked with gathering, processing, and analyzing national security information from around the world, primarily through the use of human intelligence ...
Emergency medical dispatcher. 9-1-1 emergency dispatch center. An emergency medical dispatcher is a professional telecommunicator, tasked with the gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS), and the dispatching and ...
United States Department of Health and Human Services. Website. www .cdc .gov. The Centers for Disease Control and Prevention ( CDC) is the national public health agency of the United States. It is a United States federal agency under the Department of Health and Human Services, and is headquartered in Atlanta, Georgia.
A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.
A tactical operations center (TOC) is a command post for police, paramilitary, or military operations. A TOC usually includes a small group of specially trained officers or military personnel who guide members of an active tactical element during a mission. Most permanent tactical operations centers are highly technical and contain a number of ...
An emergency operations center ( EOC) is a central command and control "coordination structure" responsible for managing emergency response, emergency preparedness, emergency management, and disaster management functions at a strategic level during an emergency.
Official (basketball) In basketball, an official (usually called a referee) enforces the rules and maintains order in the game. The title of official also applies to the scorers and timekeepers, as well as other personnel that have an active task in maintaining the game. Basketball is regarded as among the most difficult sports to officiate due ...
In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers.