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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
A call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.
A tactical operations center (TOC) is a command post for police, paramilitary, or military operations. A TOC usually includes a small group of specially trained officers or military personnel who guide members of an active tactical element during a mission.
A network operations center (NOC, pronounced like the word knock), also known as a "network management center", is one or more locations from which network monitoring and control, or network management, is exercised over a computer, telecommunication or satellite network.
A duty officer or officer of the day is worker assigned a position on a regularly rotational basis. While on duty, duty officers attend to administrative tasks and incidents that require attention regardless of the time of day, in addition to the officer's normal duties.
The Centers for Disease Control and Prevention (CDC) is the national public health agency of the United States. It is a United States federal agency under the Department of Health and Human Services, and is headquartered in Atlanta, Georgia.
In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers.
Responsibilities. Unlike giving a personal testimonial, it is the job of spokespeople to faithfully represent and advocate for the organization's positions, even when these conflict with their own opinion. As a result, spokespeople are generally selected from experienced, long-time employees or other people who are known to support the ...
Community service officer. A community service officer ( CSO) provides support in crime prevention, investigation, and response where full police powers are unnecessary and assists police officers in upholding law and order. [1]
Roles and responsibilities. Responsibilities of a store manager include: Overall care of staff and their well-being; Presentation of store and advertising displays; Recruiting, performance management, and workplace scheduling; Product management, including ordering, receiving, price changes, handling damaged products, and returns