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Later in the year, the company increased its spending on customer service to $150 million. Since 2018, Dell has seen significant increase in consumer satisfaction. Moreover, their customer service has been praised for its prompt and accurate answers to most questions, especially those directed to their social media support.
The Dell Inspiron series is a line of laptop computers made by American company Dell under the Dell Inspiron branding. The first Inspiron laptop model was introduced before 1999. [1] Unlike the Dell Latitude line, which is aimed mostly at business/enterprise markets, Inspiron is a consumer-oriented line, often marketed towards individual ...
Secureworks was founded as a privately held company in 1998 [5] by Michael Pearson and Joan Wilbanks. In 2002, Michael R. Cote became President and CEO. In 2005, and again in 2006, the company was named to the Inc. 500 and Inc. 5000 lists [6] 2006 [7] and Deloitte ’s Fast 500. [8]
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Dell SupportAssist, formerly known as Dell Support Center, is a software agent provided by Dell. It is pre-installed on all Dell Consumer Desktops and Portables and Vostro Desktops and Portables. [1] According to the company, Dell SupportAssist is "a control panel for system tools and diagnostics. It contains extensive help sections for online ...
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
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