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A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience with a firm, its products, or its services (ratings) exceeds specified satisfaction goals." [1]
The American Customer Satisfaction Index ( ACSI) is an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produced by the American Customer Satisfaction Index (ACSI LLC) based in Ann Arbor, Michigan . The ACSI interviews about 350,000 customers annually and asks about their satisfaction with the goods ...
Look at customer reviews: Research the company’s customer service reputation by reading customer reviews and checking ratings from consumer advocacy organizations. Consider how...
Find the support options to contact customer care by email, chat, or phone number. Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. AOL APP
Rapid Ratings is headquartered in New York City at 86 Chambers Street near City Hall. It also has a North American office in Boston for customer service. International offices include Dublin, Ireland - the company's technology hub - and the New Zealand office, which focuses on R&D .
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