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Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. Traditionally done on the phone, technical support can now be conducted online or through chat.
AOL 24x7 Live Support covers technical issues related to your AOL service, including AOL Mail, AOL Desktop and AOL membership benefit activation. With AOL 24x7 Live Support you get access to our...
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
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AOL Tech Live Support provides 24x7 access to AOL experts along with assistance for nearly any technical issue you might have, on nearly any device.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1] Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management , and the two terms are sometimes used ...
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A main function of the Help desk is to separate issues from defects. Many issues can be solved at the Help Desk level such as password resets and simple misunderstandings. Some issues will be the result of actual product defect which should be forwarded to a development team for resolution.
Networked Help Desk is an open standard initiative to provide a common API for sharing customer support tickets between separate instances of issue tracking, bug tracking, customer relationship management (CRM) and project management systems to improve customer service and reduce vendor lock-in.