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Yelp has been involved in dozens of lawsuits alleging the posting of false reviews, both positive by a business reviewed and negative by competitors of businesses, and has fielded complaints...
A study from Harvard Associate Professor Michael Luca and Georgios Zervas of Boston University analyzed 316,415 reviews in Boston and found that the percentage of fake reviews rose from 6% of the site's reviews in 2006 to 20% in 2014. Yelp's own review filter identifies 25% of reviews as suspicious.
These sites may use Web 2.0 techniques to gather reviews from site users or may employ professional writers to author reviews on the topic of concern for the site. Early examples of review sites included ConsumerDemocracy.com, Complaints.com, planetfeedback.com, [1] and Epinions.com. [2]
Customer review. A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites. There are also dedicated review sites, some of which use customer reviews as well ...
Millions of reviews influence everything, from search results to potential customers or even how local businesses are found in a wider net. Here are 10 great sites to consider when writing reviews ...
After reading the breathless coverage in The Wall Street Journal, Bloomberg News, and The New York Times about the rumored $2 billion Yelp IPO, I have one question: Does the online-review site ...
A review bomb is an Internet phenomenon in which a large number of people or a few people with multiple accounts [1] post negative user reviews online in an attempt to harm the sales or popularity of a product, a service, or a business. [2] While a large number of negative reviews may simply be the result of a large number of customers ...
Criticism of Google. Criticism of Google includes concern for tax avoidance, misuse and manipulation of search results, its use of others' intellectual property, concerns that its compilation of data may violate people's privacy and collaboration with the US military on Google Earth to spy on users, [1] censorship of search results and content ...
Ripoff Report allows users over the age of 14 [4] to complain anonymously about any firm or person. [5] The site requires creating an account before "reports" can be submitted [4] but it does not verify the identity of users. Ripoff Report results may show up on Google searches for the people (or firms) mentioned in the report, which can be ...
Review aggregator. A review aggregator is a system that collects reviews and ratings of products and services (such as films, books, video games, music, software, hardware, and cars). This system stores the reviews and uses them for purposes such as supporting a website where users can view the reviews, selling information to third parties ...