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The Financial Ombudsman Service is an ombudsman in the United Kingdom.It was established in 2000, and given statutory powers in 2001 by the Financial Services and Markets Act 2000, to help settle disputes between consumers and UK-based businesses providing financial services, such as banks, building societies, insurance companies, investment firms, financial advisers and finance companies.
Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
If the customer's complaint involves an insurance company, the customer should contact one of the insurance ombudservices to see if they can help. The OmbudService for Life and Health Insurance (OLHI) deals with concerns about life and health insurance, including disability, while the General Insurance Ombudservice (GIO) covers issues of car ...
The Local Government and Social Care Ombudsman (LGSCO), legally the Commission for Local Administration in England and formerly known as the Local Government Ombudsman (LGO), investigates complaints from members of the public about councils and some other some other authorities and organisations providing public services in England. [1]
Customer Support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
TFO provides a testing and inspection service, training services (in consumer law and complaint handling, primarily to businesses) and a dispute resolution service. The latter is the most significant aspect of its business and is based around a code of practice and basic consumer and contract law.
Unfortunately in spite of all efforts, complaints handling is still not efficient and effective. As a result, in February 2004 the Lord Chancellor exercised his powers under the Access to Justice Act 1999 [2] to appoint a Legal Services Complaints Commissioner to regulate the society. [1]
Delays in receipt of export proceeds, handling of export bills, collection of bills etc., for exporters provided the said complaints pertain to the bank's operations in India; Refusal to open deposit accounts without any valid reason for refusal; Levying of charges without adequate prior notice to the customer;