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Click-to-call. Click-to-call, also known as click-to-talk, click-to-dial, click-to-chat and click-to-text, is a form of Web-based communication in which a person clicks an object (e.g., button, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet-Protocol ( VoIP ), or text.
A chatbot (originally chatterbot) is a software application or web interface that is designed to mimic human conversation through text or voice interactions. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner.
Customer data. Customer data or consumer data refers to all personal, behavioural, and demographic data that is collected by marketing companies and departments from their customer base. [1] To some extent, data collection from customers intrudes into customer privacy, the exact limits to the type and amount of data collected need to be regulated.
v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
Google Chat is a communication service developed by Google.Initially designed for teams and business environments, it has since been made available for general consumers. It provides direct messaging, group conversations, and spaces, which allow users to create and assign tasks and share files in a central place in addition to chatting.
www .thepalace .com. The Palace is a computer program to access graphical chat room servers, called palaces, in which users may interact with one another using graphical avatars overlaid on a graphical backdrop. The software concept was originally created by Jim Bumgardner and produced by Time Warner in 1994, and was first opened to the public ...
MSN Chat 1.0 was introduced as an ActiveX object for use within Internet Explorer. GateKeeper (version 1) authentication was enabled. As the client did not specify a GUID, a random GateKeeper address was issued by the server. Directory (better known as FINDS) servers were created to distribute the load between servers.
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...