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   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

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4. Social commerce - Wikipedia

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   Peer recommendations and reviews (Amazon, Yelp, Bazaarvoice) – Users can see recommendations and reviews from other users. User-curated shopping ( The Fancy , Lyst) – Users create and share lists of products and services for others to shop from.

5. Customer value maximization - Wikipedia

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   Customer Service: Provide exceptional customer service across all touchpoints. Quick response times, knowledgeable staff, and problem-solving capabilities are crucial. User Experience (UX): Ensure that your website, mobile app, and other digital interfaces are user-friendly, intuitive, and efficient. 3. Optimizing Customer Retention

6. Service quality - Wikipedia

   en.wikipedia.org/wiki/Service_quality

   Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.

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9. Social Service Review - Wikipedia

   en.wikipedia.org/wiki/Social_Service_Review

   Social Service Review is an academic journal published by the University of Chicago Press that publishes original research on social issues, social welfare policy, and social work practice. The Journal was established in 1927, making it the oldest continually published social welfare journal in the United States. [1]