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  2. Fish! Philosophy - Wikipedia

    en.wikipedia.org/wiki/Fish!_Philosophy

    The Wild Wadi is not the only company in Dubai to actively use the Fish! philosophy, even the American Hospital uses the video in customer service training for its front line staff. Customers such as Bill Bean are well aware of when the energy in a business is negative.

  3. Customer satisfaction - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction

    A four-item six-point customer service satisfaction form. Organizations need to retain existing customers while targeting non-customers. Measuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace.

  4. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.

  5. Microsoft PowerPoint - Wikipedia

    en.wikipedia.org/wiki/Microsoft_PowerPoint

    Microsoft PowerPoint is an American presentation program, [8] created by Robert Gaskins and Dennis Austin [8] at a software company named Forethought, Inc. [8] It was released on April 20, 1987, [9] initially for Macintosh computers only. [8]

  6. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience involves every point of contact you have with a customer and the interactions with the products or services of the business. Customer experience has emerged as a vital strategy for all retail businesses that are facing competition.

  7. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

  8. Consumer education - Wikipedia

    en.wikipedia.org/wiki/Consumer_education

    Consumer education. Consumer education is the preparation of an individual to be capable of making informed decisions when it comes to purchasing products [1] in a consumer culture. It generally covers various consumer goods and services, prices, what the consumer can expect, standard trade practices, etc.

  9. Quality, cost, delivery - Wikipedia

    en.wikipedia.org/wiki/Quality,_cost,_delivery

    Quality is the ability of a product or service to meet and exceed customer expectations. It is the result of the efficiency of the entire production process formed of people, material, and machinery. Customer requirements determine the quality scope. Quality is a competitive advantage; poor quality often results in bad business.

  10. Training and development - Wikipedia

    en.wikipedia.org/wiki/Training_and_development

    Typical projects in the field include executive and supervisory/management development, new-employee orientation, professional-skills training, technical/job training, customer-service training, sales-and-marketing training, and health-and-safety training.

  11. Platform as a service - Wikipedia

    en.wikipedia.org/wiki/Platform_as_a_service

    A communications platform as a service (CPaaS) is a cloud-based platform that enables developers to add real-time communications features (voice, video, and messaging) in their own applications without building back-end infrastructure and interfaces.

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