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Find the information you need to contact Aetna, including phone numbers, address, social networks, as well as customized options for members, employers, health care providers, and insurance agents and brokers.
You can call the Member Services number on your ID card for personalized service. Or log in to your member website and choose "Help" to get phone number, email and chat options. Not registered? You can also send us a message on our public form. For Medicare questions
Aetna Medicare offers different plans and customer service centers depending on where you live. Call us at 1-800-282-5366 (TTY: 711) 7 days a week, 8 AM to 8 PM
Contact options for consumers. Speak with a licensed agent. Our trained agents are ready to help you choose the right plan for your needs. 1-844-383-6129 (TTY: 711) Call us Monday to Friday, 8 AM to 9 PM ET. Sign up for updates. We’ll share information about our plans and more benefits for you. All fields are required. First name. Last name. Email.
If you prefer to contact Member Services with this public form, please complete the information below. We respond to messages from 8am-6pm EST, Monday-Friday. Do not use this form to report a medical emergency. Call your local emergency hotline (for example, 911) or go to the nearest urgent care center or emergency room and notify your doctor ...
Call 1-800-MEDICARE (1-800-633-4227) or TTY: 1-877-486-2048, 7 days a week, 24 hours a day. If you need help in a language other than English or Spanish, say “Agent” to talk to a customer service representative. Or visit the Medicare website.
Log in to manage your Aetna benefits, view claims, find a doctor, check eligibility, order ID cards, and contact us securely.