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  2. Re: Getting customer email address and phone number at checkout -...

    community.etsy.com/t5/All-About-Shipping/Getting-customer-email-address-and...

    It's an unfortunate change, from "optional phone number" to mandatory. I have had 2 parcels delayed in the past week, held for 4 and 5 days, because of "missing information" -- which was the customer's phone number, of all things!! Not knowing how to get around it, I will have to see how it affects sales.

  3. Etsy VAT number for USA orders - Customer were charged twice

    community.etsy.com/t5/All-About-Shipping/Etsy-VAT-number-for-USA-orders...

    Re: Etsy VAT number for USA orders - Customer were charged twice. bycatfluff. Conversation Maker. 09-28-202211:56 AM. the other thing is if it is over 800 USD , what they paid on Etsy would have been state sales tax and the customs charge is totally different.

  4. Customer claims items not arrived, tracking number... - Welcome...

    community.etsy.com/t5/Providing-Great-Customer-Service/Customer-claims-items...

    10-26-202005:26 PM. Hello, I recently had a customer message me saying that their order never arrived. I checked the tracking number and it says it arrived 10/15 at their mailbox. I informed the customer that the tracking number said that it did arrive, they still say it did not. I asked the customer to confirm their address which they did.

  5. tracking shows item was delivered, customer claims... - Welcome...

    community.etsy.com/t5/Managing-Your-Shop/tracking-shows-item-was-delivered...

    2) If address is OK, google the phone number for USPS in the delivering City State Zip. Call USPS and ask for a Supervisor. Ask the supervisor to confirm properly delivered via GPS coordinates once you supply the tracking number. If properly delivered, then post-delivery theft is on the buyer.

  6. Customer service - Welcome to the Etsy Community

    community.etsy.com/t5/Managing-Your-Shop/Customer-service/td-p/138968073

    07-04-202207:57 AM. @KillianGoreStore. three possibles I can think of, if you haven't checked yet. 1. have you checked the date you input in etsy for your credit card, on file, hasn't expired? 2. Or, was your bank the post office, because they have stopped taking international transfers, which is what etsy is.

  7. Solved: Gift card transaction ID - Welcome to the Etsy Community

    community.etsy.com/t5/Technical-Issues/Gift-card-transaction-ID/td-p/130067646

    I can't even find the way to contact etsy customer service to receive the actual gift card number with transaction #. I received it from my father in law, and I believe he purchased on online. Thank you in advance!

  8. TAX added on top of custom price, but no specifica... - Welcome...

    community.etsy.com/t5/Providing-Great-Customer-Service/TAX-added-on-top-of...

    In the US tax is often 'only' 8%, so 'just a couple of bucks'. But in my country it is 21% and there are countries who have 25%. This is 1/5 or 1/4 of the price. I don't think it is un-wise to communicate it in your custom listing and agreement in advance.

  9. Shipping address error - Welcome to the Etsy Community

    community.etsy.com/t5/Providing-Great-Customer-Service/Shipping-address-error/...

    Talk with your buyer and explain what happen and see if you can come to an agreement for the new shipping costs that is their fault. but nicer than i just wrote. 1/2 1/2 or buyer pays all , and if you are able to reach an agreement then simply add a listing for the additional mailing costs. This will allow the buyer to Correct their etsy ...

  10. Business Registration Number greece - Welcome to the Etsy...

    community.etsy.com/t5/Providing-Great-Customer-Service/Business-Registration...

    The name of the business identification number may vary by location and while not exhaustive, it may be known by the following names: Entity number or ID. Business number or ID. Department number or ID. Company number. Filing number. Document number. Control number. Organisation number.

  11. Etsy customer service non existent???

    community.etsy.com/t5/Managing-Your-Shop/Etsy-customer-service-non-existent/td...

    Ive been emailing etsy customer service about multiple issues on the etsy site, its been long OVER a week ...