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Jason Del Rey. May 15, 2024 at 5:49 PM. David Paul Morris—Bloomberg/Getty Images. Amazon on Wednesday slashed layers of middle management in some of its customer service divisions as part of...
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Customer service is the assistance and advice provided by a company through phone, online chat, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [1] but towards the end, the idea of a well-performed service is that of increasing revenues.
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1. Customer Service Median salary: $31,547 Top cities for hiring: Houston, TX; Chicago, IL; Atlanta, GA We've all dealt with customer service representatives, those disembodied voices helping you ...
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. It was first launched in 2002 [1] and is currently developed and offered in a SaaS ( software as a service ) business model by LiveChat Software S.A.
Amazon Lex is a service for building conversational interfaces into any application using voice and text. [1] It powers the Amazon Alexa virtual assistant. In April 2017, the platform was released to the developer community, and suggested that it could be used for conversational interfaces ( chatbots or otherwise) including Web, mobile apps ...