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A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party , a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code .
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
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Toll-free numbers are also sometimes confused with 900-numbers, for which the telephone company bills the callers at rates far in excess of long-distance service rates for services such as recorded information or live chat.
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