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Toll-free telephone numbers in the North American Numbering Plan have the area code prefix 800, 833, 844, 855, 866, 877, and 888. Additionally, area codes 822, 880 through 887, and 889 are reserved for toll-free use in the future. 811 is excluded because it is a special dialing code in the group NXX for various other purposes.
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Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call.
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The toll-free telephone numbers in NPA 800, 888, 877, 866, 855, 844, and 833 have been portable through the RespOrg system since 1993. Toll charges. Telephone calls between countries and territories of the NANP are not typically charged at domestic rates.
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Misdialled calls are problematic for toll-free telephone number subscribers, who must pay long-distance tolls to receive the calls and pay staff to answer misdirected enquiries. A small, local business whose toll-free number differs in one digit from a large national franchise will typically receive multiple misdialled calls daily.
In the U.S., directory assistance for companies with toll-free "800 numbers" (with area codes 800, 833, 844, 855, 866, 877, and 888) was available from toll-free directory assistance, reachable by dialing 1-800-555-1212, for many decades until it was discontinued in 2020.
RespOrgs were established in the U.S. in 1993 and Canada in 1994 to provide toll free number portability using the Service Management System ( SMS/800) database. Calls from Canada and the U.S., intrastate and interstate, could terminate at the same 1‑800 number, even via different carriers.
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Toll-free telephone number. A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code.