Ads
related to: training manual for customer service
Search results
Results from the WOW.Com Content Network
The Genius Training Student Workbook is Apple's employee training manual for Apple Store tech-support employees, called Geniuses. The manual features various marketing techniques revolving around the end goal of selling merchandise.
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
A user guide, also commonly known as a user manual, is intended to assist users in using a particular product, service or application. It's usually written by a technician, product developer, or a company's customer service staff. Most user guides contain both a written guide and associated images.
Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...
The operations manual is the documentation by which an organisation provides guidance for members and employees to perform their functions correctly and reasonably efficiently. [1] It documents the approved standard procedures for performing operations safely to produce goods and provide services. [2] Compliance with the operations manual will ...
End user. In product development, an end user (sometimes end-user) [a] is a person who ultimately uses or is intended to ultimately use a product. [1] [2] [3] The end user stands in contrast to users who support or maintain the product, [4] such as sysops, system administrators, database administrators, [5] information technology (IT) experts ...