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Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
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Customer experience involves every point of contact you have with a customer and the interactions with the products or services of the business. Customer experience has emerged as a vital strategy for all retail businesses that are facing competition.
Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention. Customer service for some firms is part of the firm’s intangible assets and can differentiate it from others in the industry.
The Customer Service Excellence, (previously the "Charter Mark") is an accreditation for organisations, intended to indicate an independent validation of achievement.
"The customer is always right" is a motto or slogan which exhorts service staff to give a high priority to customer satisfaction. It was popularised by pioneering and successful retailers such as Harry Gordon Selfridge , John Wanamaker and Marshall Field .
The Federal Law Enforcement Training Centers (FLETC, pronounced / ˈ f l ɛ t s i /) serves as an interagency law enforcement training body for 105 United States government federal law enforcement agencies.
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GPB delivers educational programming that reflects state standards to Georgia classrooms using the GPB satellite network, open-air television, and the GPB video streaming portal. GPB provides professional development to Georgia educators through face-to-face trainings, satellite-delivered programs, and interactive webcasts.
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