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Controlling how a person responds to conflict, both mentally and emotionally, is key to applying verbal defense skills efficiently and appropriately. Having a general knowledge of what to say in advance offers a significant advantage for anyone using verbal self-defense.
Defensive communication is a communicative behavior that occurs within relationships, work environments, and social groups when an individual reacts in a defensive manner in response to a self-perceived flaw or a threat from outsiders.
Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.
There are three strategies considered as essential elements of defensive strategy: Retrenchment. A new defensive strategy requires planning. It consists of the reduction of the expenses by selling assets or having employees' layoffs to increase profitability.
Defensive tactics. German defensive squad tactics stressed the importance of integration with larger plans and principles in posts scattered in depth.
Based on a workplace prevention program developed by the United States Postal Service (USPS), Neuman and Baron encourage organizations to use personnel screening and testing to identify potential employees who are likely to behave aggressively before they are even hired.
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