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A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a problem with a product or service. [2]
A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
The Consumer Protection Law (CPL) in Taiwan, as promulgated on 11 January 1994, and effective on 13 January 1993, specifically protects the interests and safety of customers using the products or services provided by business operators.
ConsumerAffairs. ConsumerAffairs is an American customer review and consumer news platform that provides information for purchasing decisions around major life changes or milestones. [5] The company's business-facing division provides SaaS that allows brands to manage and analyze review data to improve their products and customer service. [6 ...
Grievance Redressal typically covers the following types of complaints: Service Unavailability; Non-Delivery against Commitment; Excessive Delays; Injustice concerns (such as over race, caste, sex) Staff Misbehaviour; Malpractice; Wider definition of grievance redressal covers: Malfunctions under Warranty coverage; Product Support issues
Consumer Reports (CR), formerly Consumers Union (CU), is an American nonprofit consumer organization dedicated to independent product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy.
Customer satisfaction. Customer satisfaction is a term frequently used in marketing to evaluate customer experience. It is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as "the number of customers, or percentage of total customers, whose reported experience ...
Organizations should ensure that any complaints from customers about customer support have been dealt with effectively. Automation and productivity increase. Customer service may be provided in person (e.g. sales / service representative), or by automated means, such as kiosks, websites, and apps.
When receiving a complaint from another party, one chooses to either accept or reject the complaint. As mentioned before, complaining serves many functions, but accepting or rejecting a complaint also have several functions depending on the context.
To file a complaint, a consumer obtains a copy of the Consumer Protection Act. The format for filing a complaint is simple, with guidelines provided for reference. It is advisable to describe the facts and support the claim with comprehensive documentation.