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Toll-free telephone number. A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code.
Toll-free telephone numbers in the North American Numbering Plan have the area code prefix 800, 833, 844, 855, 866, 877, and 888. Additionally, area codes 822, 880 through 887, and 889 are reserved for toll-free use in the future. 811 is excluded because it is a special dialing code in the group NXX for various other purposes.
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call.
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877 numbers are toll-free numbers often used by businesses and organizations. They are generally considered reputable and legitimate.
In the U.S., directory assistance for companies with toll-free "800 numbers" (with area codes 800, 833, 844, 855, 866, 877, and 888) was available from toll-free directory assistance, reachable by dialing 1-800-555-1212, for many decades until it was discontinued in 2020.
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System-wide toll-free calling, for which the receiving party is billed for the call, uses the number range with area codes of the form 8XX. Area code and central office prefixes for other non-geographic services have the form 5XX-NXX.
RespOrgs were established in the U.S. in 1993 and Canada in 1994 to provide toll free number portability using the Service Management System ( SMS/800) database. Calls from Canada and the U.S., intrastate and interstate, could terminate at the same 1‑800 number, even via different carriers.
The new 988 number extends to over two hundred crisis centers that provide 24/7 service via a toll-free hotline. The call is routed to the nearest crisis center that provides immediate counseling and a referral to a local mental health service.
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