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  2. Quality management system - Wikipedia

    en.wikipedia.org/wiki/Quality_management_system

    A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). [1]

  3. Consumer movement - Wikipedia

    en.wikipedia.org/wiki/Consumer_movement

    The consumer movement is an effort to promote consumer protection through an organized social movement, which is in many places led by consumer organizations.It advocates for the rights of consumers, especially when those rights are actively breached by the actions of corporations, governments, and other organizations that provide products and services to consumers.

  4. Yelp - Wikipedia

    en.wikipedia.org/wiki/Yelp

    Yelp Inc. is an American company that develops the Yelp.com website and the Yelp mobile app, which publishes crowd-sourced reviews about businesses. It also operates Yelp Guest Manager, a table reservation service.

  5. Review - Wikipedia

    en.wikipedia.org/wiki/Review

    A review is an evaluation of a publication, product, service, or company or a critical take on current affairs in literature, politics or culture. In addition to a critical evaluation, the review's author may assign the work a rating to indicate its relative merit.

  6. Property management - Wikipedia

    en.wikipedia.org/wiki/Property_management

    The National Consumer Agency (NCA) has campaigned in this area, and in September 2008 it launched a website explaining consumer rights. The NCA does not have a legislative or regulatory function in the area, unless a consumer complaint is in relation to a breach of consumer law.

  7. Consumer organization - Wikipedia

    en.wikipedia.org/wiki/Consumer_organization

    Consumer organizations may attempt to serve consumer interests by relatively direct actions such as creating and/or disseminating market information, and prohibiting specific acts or practices, or by promoting competitive forces in the markets which directly or indirectly affect consumers (such as transport, electricity, communications, etc.).

  8. Ombudsman - Wikipedia

    en.wikipedia.org/wiki/Ombudsman

    Sign in Banjul, capital of The Gambia, giving directions to the ombudsman's office. An ombudsman (/ ˈ ɒ m b ʊ d z m ən / OM-buudz-mən, also US: /-b ə d z-,-b ʌ d z-/-⁠bədz-, -⁠budz-[1] [2] [3]), ombud, ombuds, bud, ombudswoman, ombudsperson, or public advocate [citation needed] is a government employee who investigates and tries to resolve complaints, usually through ...

  9. Business-to-business - Wikipedia

    en.wikipedia.org/wiki/Business-to-business

    The "electronic components district" of Guangzhou, where numerous shops sell electronic components to other companies that would use them to manufacture consumer goods Business-to-business ( B2B or, in some countries, BtoB ) is a situation where one business makes a commercial transaction with another.