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  2. Genius Bar - Wikipedia

    en.wikipedia.org/wiki/Genius_Bar

    The Genius Training Student Workbook is Apple's employee training manual for Apple Store tech-support employees, called Geniuses. The manual features various marketing techniques revolving around the end goal of selling merchandise.

  3. User guide - Wikipedia

    en.wikipedia.org/wiki/User_guide

    A user guide, also commonly known as a user manual, is intended to assist users in using a particular product, service or application. It's usually written by a technician, product developer, or a company's customer service staff. Most user guides contain both a written guide and associated images.

  4. Advanced product quality planning - Wikipedia

    en.wikipedia.org/wiki/Advanced_product_quality...

    Advanced product quality planning. Advanced product quality planning ( APQP) is a framework of procedures and techniques used to develop products in industry, particularly in the automotive industry. It differs from Six Sigma in that the goal of Six Sigma is to reduce variation, but has similarities to Design for Six Sigma (DFSS).

  5. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

  6. Essentials of Fire Fighting - Wikipedia

    en.wikipedia.org/wiki/Essentials_of_Fire_Fighting

    The Essentials of Fire Fighting is the required training manual used in countless local fire departments and state/provincial training agencies in every region of the United States and Canada. Since the release of the first edition of this manual in 1978, more than 2.5 million copies of the Essentials of Fire Fighting have been distributed to ...

  7. en.wikipedia.org

    en.wikipedia.org/wiki/customer+service+training

    en.wikipedia.org