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Customer self-service: Help them create a customer service FAQ in wiki or blog format. Create a blog where technical support staff and customers can communicate directly. Product co-development: Create a blog where product developers and consumers can communicate directly.
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In January 2021, the company announced it had acquired Qurious.io, which provides a cloud service that analyzes voice calls in real time to support customer service representatives. [21] In June 2021, Pegasystems became the official supplier of the Ryder Cup. [22] The company also sponsored pro golfers Marc Leishman and Mel Reid. [22]
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Amazon Echo, often shortened to Echo, is a brand of smart speakers developed by Amazon.Echo devices connect to the voice-controlled intelligent personal assistant service Alexa, which will respond when a user says "Alexa".