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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  3. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service training (CST) refers to teaching employees the knowledge, skills, and competencies required to increase customer satisfaction.

  4. Amazon (company) - Wikipedia

    en.wikipedia.org/wiki/Amazon_(company)

    Amazon.com, Inc., doing business as Amazon (/ ˈ æ m ə z ɒ n /, AM-ə-zon; UK also / ˈ æ m ə z ə n /, AM-ə-zən), is an American multinational technology company, engaged in e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.

  5. Communications training - Wikipedia

    en.wikipedia.org/wiki/Communications_training

    Customer service; Assertiveness skills; Negotiation; Facilitation; Report writing; business and technical writing; Public speaking, effective presentation; Speaking skills; Interacting skills; Benefits. Business communication training: It is possible for developing the skills needed for business networking and enhance their communication skills ...

  6. Customer success - Wikipedia

    en.wikipedia.org/wiki/Customer_success

    Customer success, customer success management, or client advocacy is a business strategy aimed at ensuring that customers achieve their desired outcomes while using a product or service.

  7. Customer service - Wikipedia

    en.wikipedia.org/wiki/Customer_service

    Customer support. Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9] These services may even be provided at the place in which the ...

  8. Small Business Administration - Wikipedia

    en.wikipedia.org/wiki/Small_Business_Administration

    History. The SBA was created on July 30, 1953, by Republican President Eisenhower with the signing of the Small Business Act, currently codified at 15 U.S.C. ch. 14A.The Small Business Act was originally enacted as the "Small Business Act of 1953" in Title II (67 Stat. 232) of Pub. L. Tooltip Public Law (United States) 83–163 (ch. 282, 67 Stat. 230, July 30, 1953); The "Reconstruction ...

  9. Amazon FBA businesses are booming. This training can ... - AOL

    www.aol.com/amazon-fba-businesses-booming...

    TLDR: The 2021 Complete Amazon Dropshipping and Private Label Master Class Bundle is a complete guide to launching and growing a successful Amazon FBA business. While it’s tempting to look at ...

  10. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer service, a brand's ethical ideals and the shopping environment are examples of factors that affect a customer's experience. Understanding and effectively developing a positive customer experience has become a staple within businesses and brands to combat growing competition (Andajani, 2015 [12] ).

  11. en.wikipedia.org

    en.wikipedia.org/wiki/customer+service+training

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