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t. e. Six Sigma ( 6σ) is a set of techniques and tools for process improvement. It was introduced by American engineer Bill Smith while working at Motorola in 1986. [1] [2] Six Sigma strategies seek to improve manufacturing quality by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes.
Observational techniques. In marketing and the social sciences, observational research (or field research) is a social research technique that involves the direct observation of phenomena in their natural setting. This differentiates it from experimental research in which a quasi-artificial environment is created to control for spurious factors ...
Cloud computing [1] is the on-demand availability of computer system resources, especially data storage ( cloud storage) and computing power, without direct active management by the user. [2] Large clouds often have functions distributed over multiple locations, each of which is a data center.
Technical support, also known as tech support, is a call centre type customer service provided by companies to advise and assist registered users with issues concerning their technical products. [1] Traditionally done on the phone, technical support can now be conducted online or through chat. At present, most large and mid-size companies have ...
A dog trainer with the United States Navy, which primarily trains using positive reinforcement.. Dog training is a kind of animal training, the application of behavior analysis which uses the environmental events of antecedents (trigger for a behavior) and consequences to modify the dog behavior, either for it to assist in specific activities or undertake particular tasks, or for it to ...
The Service Delivery System Matrix by Collier and Meyer (1998) illustrates the various types of routings used for service process depending on the amount of customization and customer involvement in the process. With high levels of customization and customer involvement, there are many pathways and jumbled flows for service.
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